At Inline Design, we recognize that effective communication is vital for the success of any project. This was evident in Kristen's experience with us, which highlights the importance of maintaining open lines of communication throughout the entire project, even when faced with obstacles.
Kristen, representing K Scholz Design & Build from Columbus, Ohio, approached Inline Design in the summer of 2018, inquiring about our stainless steel Seattle Bar Railing System. Although her project encountered some challenges along the way, our consistent and responsive communication played a crucial role in achieving a positive outcome.
The project involved installing a large exterior area with a wooden deck, wooden stairs, and an entertaining space featuring seating and a stone-accented fire pit. It was essential to find a railing system that provided both safety and aesthetic appeal. Our Seattle Bar Railing System proved to be the ideal solution, offering affordability, low-maintenance, weather resistance, and easy installation.
From the initial inquiry, we promptly responded to Kristen's request. We provided her with an initial quote, addressing the details such as the brushed/satin stainless steel finish that matched the appearance of stainless steel appliances commonly found in homes. Throughout the process, we guided Kristen in selecting the right products and addressing any concerns or customization needs she had.
Despite a minor hiccup with missing balusters for the concrete stairs, we swiftly resolved the issue and ensured the missing components were sent promptly. We even offered a discount for the next order to complete the project, demonstrating our commitment to customer satisfaction.
By maintaining open communication, we were able to meet Kristen's needs and successfully complete the project, enhancing the beauty and functionality of the exterior space. Kristen praised Inline Design for our consistent communication and patience, recognizing the significant role it played in the project's success.
At Inline Design, we believe that effective communication is the cornerstone of a successful project. We are dedicated to providing exceptional customer service, guiding our clients every step of the way to achieve their vision and deliver outstanding results.