Working through an extreme home renovation can be very stressful. From the detailed planning to the precision in the execution, having a streamlined plan to complete each part of the renovation is critical! That's why Riti of the sunny state of California called Inline Design to take care of her staircase railing from beginning to end!
Partnering with industry experts to get the job done
In October, Riti wanted to kick off the project by getting a contractor to measure her staircase railing. She worked closely with James C., one of our trusted partners, to look at the space, take some measurements and spend some time getting to know Riti and what she was looking for in a dream staircase railing system. It didn't take long for James to find out that Rita was doing more than just updating her staircase railing. Still, she was also gutting most of the home to install beautiful hardwood floors, add new coats of paint, and jazzing up her space with some updated furniture.
James knew right then and there that Inline Design had the exact staircase railing system that would pull the entire home together and be a significant topic of conversation during family visits and casual gatherings.
James took his time asking all the right questions to inquire about Rita's style and aesthetic tastes, along with her general wants and needs and continuously reported back to us to ensure we could meet her needs.
This was the best choice for Riti as this staircase railing system would add some great value to her house! We knew that Riti could enjoy the aesthetics of this design. If she were ever to sell her home, this would drive up the value and asking price for her beautiful property and could potentially offset the renovation cost!
Rita's local building code required the railing system to be 36" on the stairs and 42" on the straight runs near the top of the staircase, so James made sure to write up the order to match for these codes. Rita also liked a smooth line of glass with no top rail near the top of the stairs, so James made sure to add that detail into his initial quote write-up. We needed all the information to get Riti and James a precise CAD drawing of the proposed staircase railing system.
Keeping an open line of communication to ensure perfection
Over the next month, emails were exchanged between James and our Inline customer support staff to ensure Riti's measurements and design intent. A final quote was sent out by early December, along with a copy of our return policy. Rita and James approved the order, and within a matter of days, their custom staircase railing system order was sent to our fantastic production specialists!
Rita's order was processed, carefully manufactured, and triple-checked for quality within the next few weeks. And then Inline Design shipped out the order, along with a long list of resources for James to use if he needed any assistance with installing railing posts with glass clamps, from glass clamp installation PDFs to how-to videos.
The finished product
Once received, James managed the installation of the equipment and kept a constant line of communication with us for any last-minute questions or mid-installation concerns. We pride ourselves on always staying in contact with our customers to help with installation in any way that we can.
We are deeply involved with every client's projects, no matter how big or small. We encouraged Riti and James to send us to progress photos and some final images to ensure our products were installed correctly and to their expectations! We believe our staircase railing system added an impeccable finishing touch to Rita's major home renovation. She was highly pleased with the finished look and cannot wait to entertain guests in her newly renovated home!