Although some might regard projects with special orders with apprehension, at Inline Design we welcome and encourage them. We are proud to showcase our successful project of Press and Latch Cable Railing Custom Application, one of many such customized projects.
Inline Design is not just a selling portal, we help our clients at each step. We guide them with the installation, even if it is done by the homeowners themselves. We have a thorough process of understanding the client's requirement, ensuring that all the components reach him timely and in right quantities, and guiding the client with the installation. We don't consider a project complete until our client is satisfied.
Below is a case study on how we fared well on all of the above parameters. However, before with get into the nitty-gritty of the case study, we want to explain what is the Press and Latch Cable Railing System.
It is a DIY system wherein, you get all the parts of a cable railing system based on the measurements provided by you and all you need to do is just follow the instruction manual and install it. You can see a video demonstration of how easily it can be done. The best part is that it reduces 80% of your installation time and you don't need any specialized tools for such an installation.
Without further ado, let's find out the specifics of the case study.
Interior & Exterior Press & Latch Cable Railing Case Study
Working with an involved client can seem difficult for some firms, but at Inline Design, we welcome client's input and try our best to deliver exactly what the client desires. We follow a three-step process of understanding the need, supplying the order and receiving the client feedback post installation.
This last differentiates us from other players in the market, because we don't consider the project to be complete till our client is satisfied. So below are the specifics of this case study:
Pre Installation Process: Understanding What The Client Wants
Anthony is a repeat customer based in New York who was interested in completing another project at his home and working with our sales team via email. He decided on a stainless steel railing for the interior and exterior of his home, featuring our Press and Latch Cable Railing System with stainless steel square tubing and end caps.
Order Fulfilment: Cable Railing System Delivery & Error Correction
Anthony requested no CAD work for his project and knew exactly what he needed. His original inquiry had to do with stair posts that had no pre-drilled holes, no infill? No problem! As most installations go, with remote communication and logistics, Anthony noticed he was short 2 flat saddles with 90 degree turns when his order was shipped. Our team immediately recognized the error and sent the two remaining saddles to New York free of charge.
Post Installation Process: Client Satisfaction & Our Gratitude
The finished product was documented by photos sent to our marketing team. The project showcased how Anthony’s exceptional eye and our quality craftsmanship blended together to create a sleek, modern aesthetic for his home.
We take pride in working with our clients every step of the way, whether it’s creating a cable railing system, or simply guiding them at the installation stage. This Press and latch cable railing custom application is a great example of how our products can be used in the interior or the exterior of any home or office space.
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