Inline Design has never let its clients down. No matter how difficult a project seems, we rise up to the challenge and deliver. We are proud to present a case study on blending new fittings to a vintage architectural design. Looking by the face value it is just a project of installing Cable railing in a mid century home, however, the challenges of blending the steel fittings into the overall design and improving the same were immense.
So, let us walk you through this fantastic achievement of our and you can gauge our expertise through the case facts.
THE HOME: A Mid Century Architectural Emblem
Gazing around Robert and Janet’s backyard, it’s apparent they’ve taken the time to make it something special. This mid-century brick home is surrounded by a lavish yard abundant in perennial shrubs, topiaries, flowers, and tall trees. A hexagon checkerboard patio underfoot directs your curiosity around the rock gardens where peaceful statuary awaits.
THE DECK: This Is Where Cable Railings Come Into The Picture
When Robert came to us he was installing the brand new cedar wood deck himself. Two opposing decks rise up meeting the house, a large gazebo in the middle to offer a place to rest protected and enjoy the natural splendor.
With a yard like this and a deck like this, there was simply one thing missing. The stage was set once more for Inline Design to deliver. This family needed a complete cable railing system to emerge from the box matching the kind of quality they came to expect in their own home.
THE PREPARATION: Client Interaction & Developing The Perfect Solution
Robert and Janet wanted a company that stood behind its products, supporting the customer throughout the entire install. For this, a standard railing purchased at the local hardware store simply would not do.
While Robert installed his new deck our team worked with him to refine the order. Robert was installing cable railings for his stairs, if this is something you are considering also, please see our article: “Top Things to Consider When Installing Cable Railings On Stairs"
We guided Robert to fill out the “Stairs Measurement Request Form” giving our CAD team the information they need to appropriately spec out measurements for a final railing design. Once that is done we send along with these CAD designs for final approval.
THE ORDER: Supplying The Final Customized Product
Once the designs were approved, we took upon ourselves to deliver the customized products at the earliest. The deck was fenced using the below products that we instantly supplied to the client.
Square, Top Mounted at 36″ Height - Press and Latch Cable Railing System
Base Covers - Slim Covers for Square Posts
108.5′ of square Handrail Tube
984′ of AISI 316 1x19 – Cable
We understand that installation can be overwhelming, so prior to shipping, we forwarded Robert installation links and guides. This gave him time to understand the product and clear his doubts.
We even supplied a picture of their ready-to-go freight shipment, and a page with shipping information including the tracking number to ensure that all his required products were included in the shipment without fail and he could easily locate or track them while they were in transit.
THE RESPONSE: Client Satisfaction Is The Essence Of Our Service
We stood by our client through every step. Even though Robert got all the installation instructions, we never shied away from helping him out in the process. We do this for all our clients because we consider it as a part of our services, even though we contract only for the supply of material. Going this extra mile always leaves the client content and makes him our repeat customer.
Below were the verbatim of client's appreciation for our services:
“Overall my wife and I are very pleased with your product, the team’s assistance, and the final result. Keep me in mind if you have another customer in Michigan who may need help getting past the learning curve.”
After such praise, all we can say is that we feel accomplished. You are too kind Robert! We hope you enjoy the new railing system for many decades to come. Look at these pictures… what a lovely deck, peaceful among the Michigan wilds.
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